Robin Food

FREQUENTLY ASKED QUESTIONS

WHAT IS ROBIN FOOD?

Robin Food is a platform that connects supermarkets, hotels, restaurants and other parties with food surplus to registered food banks via a mobile and web app platform. The food banks then redistribute the donated food to charity homes and people in need.

WHAT IS A DONOR?

A donor is any organisation that has food surpluses which it wishes to redistribute to charity. (e.g.: supermarkets, restaurants, hotels, mini marts and etc.) If you are interested, click here to join us.

WHAT IS A FOOD BANK?

A food bank is a non-profit, charitable organization that distributes food to those who have difficulty purchasing enough food to avoid hunger. If you are interested, click here to join us.

WHO IS BEHIND THE ROBIN FOOD APP?

The main parent of the Robin Food App is Food Aid, a food bank located in Cheras.

WHO IS ELIGIBLE TO RECEIVE THE FOOD CONTRIBUTION?

Charitable/welfare homes, volunteer welfare organisation (NGOs), poor families, destitute, refugee centre/school and soup kitchen registered with the existing food banks are eligible to receive Food Contributions. To request for food from Robin Food, you can contact us at 03-926 5500.

WHO IS ELIGIBLE TO BE A DONOR FOR THE ROBINFOOD APP?

A “donor” can be manufacturer, retailers, food operators (hotels, cafes, and restaurants), wholesalers, distributors, importers and hypermarkets. Individual contributions can be channeled directly to Food Aid Foundation.

WHO IS ELIGIBLE TO BE A “FOOD BANK” FOR THE ROBIN FOOD APP?

A food bank must be equipped with storage, transport to collect and redistributed food, not a business organization. They must also have knowledge on food handling.

HOW DO I KNOW THAT THE FOOD GOES TO THE RIGHT PEOPLE WHO ARE IN NEED?

To ensure that the end recipient of donated food will be those in need an agreement is signed between registered food banks and the charity/NGO receiving the food, which will state that the food will not be sold or used for commercial use other than their own consumption.

HOW DO YOU ENSURE THAT THE FOOD DISTRIBUTED IS SAFE TO CONSUME?

Food Bank must test and ensure that the food is safe to be consumed by human and will take full indemnity if the food is spoilt. A Food Bank must also conduct a due diligence to verify the party(ies) receiving the food and has the facilities to store the food donated to them. Most importantly, the Food Bank is responsible to check if the beneficiary is registered and genuine.

HOW DO YOU MEASURE YOUR MEALS?

The meal is measured by an approximation of weight and in Ringgit Malaysia (RM) Value. Per meal is 250 grams which is equivalent to RM5.